This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Downgraded us from the king suite we booked to a queen, smelled terrible in the hallway. Three pillows for two people, one light did not work in the room. Mold between the bathroom sink and counter made me cough all night.
Business response:
Serina, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and apologize for the inconvenience you experienced due to the issues with the room we assigned you. Rest assured, your feedback will be reviewed appropriately, and we will take the necessary steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Watch out for this place , warning ⚠️ I checked out within 10 minutes after walking in the place , This place was a crack house of a hotel , floor was filthy looked a stampede went threw the room , bed was broken on the end of it sat for one sec on the edge bed was flipping up like a low rider , dirty brown towels , fridge was beat up , looked like someone got in a fight with it , great way to enjoy my bday , absolute dump , got another room at a different hotel , didnt even ask for a refund it probably would have bed bugs
Business response:
Thank you for sharing your feedback. We apologize for the cleanliness and maintenance issue you experienced in your room. We regret the inconvenience it caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I paid and the heater was not working,. When i called they didnt come so i slept in the cold room
Business response:
Alhassan, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced with the HVAC unit in your room and due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Worse stay ever This is the second worse experience in a hotel...the shower was dirty with used soap and shampoo...no remote for television...the room barely had towels and it was extremely dark...and the service was even bad
Business response:
Sharika, thank you for your comments about your stay with us.We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next st... read more
The price was low. The room looked clean but smelled bad, I think it was the carpet. No breakfast on the go as advertised, not even a cup of coffee. I checked out early, choosing not to stay my last night, I won't be back.
Business response:
Thank you for the candid review. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We are also sorry for your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We will check the third-party websites to see if this in... read more
Business response:
Juliana, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.