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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had the worst experience staying at This hotel.
Business response:
Thomas, I am sorry to see that we did not meet your expectations and hope you will accept my apology for what transpired. Although your experience is not typical, we obviously have room to improve and I assure you we will. I truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Don't stay here ! - worst suite choice in area We've stayed at all of the suite hotels in the Woodfield Mall area and this is the worst one by *far*. We came back to our room on the first day and the fridge had stopped working and all of our food had gone bad (no replacement available, no room change option, no maintenance staff on duty). An especially poor choice for kids -- no pool, floors were filthy, no housekeeping on weekends, smoke detector hanging down from the ceiling by its wiring, "breakfast" was a cold muffin in ... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Late arrival=higher room cost The location is great, but I ran into several travel issues for the day that made my experience at this hotel unsatisfactory. My car broke down in my way to the hotel and had to get a rental. This delayed my arrival by several hours and when I arrived it was 1am. This meant I would only be in the room for about 5 hours before I would checkout to make to my next appointment. The clerk stated at/around midnight they mark all reservations that have yet to check in as "no shows". This is like canc... read more
Business response:
Joe, we areterribly sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the front desk team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
tired hotel that smelt My first room smelt like a smoker had lived their for 6 weeks or that there had been or a stove top fire. Second room was only a little musty like those of my 4 colleagues. Comforter on bed looks nasty. Rest of room was relatively clean, but bathroom and furniture looks tired.
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.... read more
Get what you pay for Smells like smoke. A bit grimy. Would not stay again
Business response:
Patrick, we sincerely apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Poor customer service I reserved a non-smoking room but was given a smoking room. The gentleman at the service desk had a poor attitude from the moment I began to check in and never even apologized for the error. I definitely will never come here again!
Business response:
Thank you for choosing to stay with us. Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the service that should have been provided to you on this visit. Sincerely, General Manager
Bloody bedsheets The room wasn't ready. When we finally got one, it was dirty and had the sheets had blood on them. Completely gross!
Business response:
Please accept our sincerest apologies for problems with your room. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable, or normal at our hotel. Remedial steps within our housekeeping department are underway to ensure this does not happen again. I hope you will give us another opportunity to have you as our guest. I am confident we can replace this experience with a more positive memory! Sincerely, General Manager
Nice on the outside, a little rough on the inside Serious marijuana smell in the hallways. Basic accommodation, expected a bit more in that area.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
The comforter smelt like an animal urinated on it!
Business response:
Lavon, thank you for your evaluation. We are sorry we failed to provide you the clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure a revisit of our deep cleaning procedures. We hope you will consider giving us an opportunity to serve you in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.