Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Greta, Thank you for taking the time to leave a positive review. We're delighted to hear that you had a great experience during your stay with us. Providing exceptional service and comfortable accommodations is our top priority. Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations. Your feedback is truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and relaxing environment is our priority, and we regret that the condition of the bed linens did not meet your expectations. Your feedback is valuable to us, and we will address the issues you have highlighted to ensure improvements are made moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management 

Business response:

Dear Enoe, Thank you for being our guest at Extended Stay America. We love providing our guests with an exceptional experience at reasonable rates; therefore, we are thrilled you appreciated our competitive pricing. It was a pleasure accommodating you, and we hope you will continue choosing us whenever you return to our area.Sincerely,Hotel Management