Extended Stay America - Chicago - Woodfield Mall

Business response:

Thank you for being our guest. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our staff to communicate this more clearly going forward. We value your observations and look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us an excellent score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kiki, thank you for sharing your review online. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectation. Your feedback regarding the condition of our property and your room will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. We hope you give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your standards, and we regret the inconvenience it caused. Your feedback for the smoke smell and cleanliness has been immediately discussed with the housekeeping department, and we are working closely with them to improve service levels. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management