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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is very good and convenient for my needs
Suitable for what I needed. New ownership and they are improving the property by the looks of it. The front desk staff was great!
Business response:
Dear Rich, thank you for choosing Extended Stay America for your recent stay. Our goal is to deliver an exceptional visit to every guest, and we thank you for recognizing our efforts. We are also glad to know you loved our newly renovated areas. Thank you for appreciating our front desk staff; they are real assets of the company. We hope we will be your hotel of choice whenever you visit the city. Sincerely,Hotel Management
Tia was wonderful and even though some other guests yelled at her she maintained herself and treated them with respect.
Business response:
Cherrie, thank you for sharing a wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Tia, and we'll be sure to share your compliments with her. Thanks again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
Great
Business response:
Fernando, thank you for choosing Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
The bed in my room was in horrible shape, there was a dent in the bed which caused my wife's back to hurt. The door to the bathroom the handle was broken. The fridge was not working properly and had dents and rust all over.Complained to front desk but was no room to transfer to, also manager promised a credit for the issues.
Business response:
Ervis, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also regret your disappointment with our beds and the inconvenience caused. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,533 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.