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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lobby was dirty. Check in process was so slow and the ipad they used for checking in was dead and not plugged in. Fridge in the room was dirty and outdated. Tv in the room was old and small. Bathroom was old and dirty. The only good thing was the bed. It was comfy.
Business response:
Dear Raj,Thank you for taking the time to share your feedback. We're pleased that our bed provided the comfort you deserved. However, we are sorry for the disappointing experience and regret not meeting your expectations. Please be assured that we are fully committed to addressing the issues you raised with our team. Upholding the highest standards of customer service is our foremost objective, and we are dedicated to continually enhancing our guests' overall experience. Thank you for your feedback. We hope you will give us ... read more
Understood it is cheap hotel, but really less quality.
Business response:
Dear CHIA, Thank you for your feedback. We appreciate your understanding regarding the value we aim to provide, but we sincerely apologize for not meeting your expectations during your stay. We are committed to enhancing our services and overall guest experience, and your insights will help us in this effort. We would welcome the opportunity to host you again, with the hope that your next visit will reflect the quality you deserve.Sincerely,Hotel Management
Imagine paying Expedia, showing up and being told they are sold out and I need to contact Expedia. Refund is coming but what a crock! I won’t give it zero stars but want Expedia and this place to figure out what that keeps happening. Corporate greed!
Business response:
Dear Mark, Thank you for sharing your review. We sincerely apologize for the inconvenience you faced regarding your reservation and the frustration it caused upon your arrival. We understand how important it is to have a seamless experience when traveling, and we will work to address these issues. Your feedback is essential in helping us improve our processes. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Had to leave room immediately after check-in. Food spash on wall, dirty and unswept floors, hair on the cabinet, and dirty counter top.
Business response:
Dear Kelly,We sincerely apologize for the cleanliness issues you encountered. We regret the frustration this has caused to you. Please know that we take your concerns seriously. We will address this with our housekeeping and ensure that our suites are thoroughly cleaned and inspected before allocating to future guests. We appreciate you for bringing this to our attention. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospita... read more
There was no room available the staff was extremely rude
Business response:
Dear Torrey, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced regarding room availability and the service you received from the staff. It is concerning to hear that your expectations were not met, as we strive to ensure a welcoming environment for all guests. Your feedback will be shared with the management team so that these issues can be addressed. We appreciate your insights and hope for a chance to improve your experience in the future.Sincerely,Hotel Manag... read more
Smell horrible like a daycare soon as u walk in and the elevator and hotel hallways smell like a boys locker room. I think a motel might have been better I didn’t even stay the night
Business response:
Dear Jonathan, Thank you for bringing this to our attention. We regret that the environment did not meet your expectations. Maintaining a pleasant atmosphere is essential, and your feedback helps us address areas needing improvement. We understand your decision to leave early and will ensure these concerns are addressed to offer a better experience in the future. Your input is valuable, and we appreciate your understanding.Sincerely,Hotel Management
Terrible Indian lady racist to her own kid filthy people filthy hotel over booked me and hung up
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.