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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never checked in . I got to the desk to check in the employee asked me do I mind coming back in a hour because they were short staff and rooms were not clean yet.
The lobby was chaos. No one took notice I was there for ten minutes. The floors in the kitchenette were sticky. The bed had sheets, but no blanket. There was significant noise all night. I only spent long enough there to sleep and then I bolted.
Business response:
Dear Nat, Thank you for your feedback. We apologize for the issues you encountered during your stay. It is concerning to hear about the disorganized lobby, sticky floors, and inadequate bedding. We also regret the noise disturbances you experienced. Your comments are important to us, and we will address these matters with our team to ensure improvements are made. We hope you will consider giving us another chance to provide a more positive experience in the future.Sincerely,Hotel Management
The reason I gave this property the stars I Did is because when I first checked in the room was Dirty and there wasn't one available and was not compensated for that I only got the option of Moving to another room, also one of the staff members Mona is her Name was very rude and sassy had no clean towels she said she didn't clean Towels and she was sick and maybe she would do them later but, the Manager Mrs Gomez Did Assiste in anyway I Needed but I should have been compensated.
Business response:
Dear Arianne, Thank you for providing your feedback. We regret that your initial room condition and interaction with staff did not meet your expectations. Ensuring that our guests receive a high standard of service is essential to us, and we are sorry for the inconvenience you experienced. We appreciate your acknowledgment of the assistance provided by the manager and will use your comments to improve our service. We hope to have the chance to serve you better in the future.Sincerely,Hotel Management
Pictures are not accurate. The place smelled like smoke. Nothing felt clean.
Business response:
Dear Steffanee, Thank you for sharing your experience. We regret to hear that the condition of the property did not meet your expectations. We take cleanliness and guest satisfaction seriously, and your feedback is essential for our continuous improvement. We will review your comments to ensure we address these concerns effectively. We appreciate your input and hope to provide a more satisfying experience in the future.Sincerely,Hotel Management
The room was not ready. Waited more than 2 hours.
Business response:
Dear Nelson, Thank you for your review. We apologize for the delay you experienced with your room. We understand how frustrating it can be to wait, and we're working to improve our processes to ensure timely room readiness. Your feedback is invaluable in helping us address these issues. We hope you'll consider staying with us again so we can provide a smoother experience in the future. Sincerely,Hotel Management
Property needs work, pillows are terrible, blankets are scratchy.
Business response:
Dear Jeff, Thank you for sharing your thoughts. We’re sorry to hear that the pillows and blankets did not meet your expectations. We’re committed to improving our amenities and will address these concerns with our team. Your feedback is essential in helping us enhance our guest experience. We hope you’ll consider staying with us again to see the improvements we’re making. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.