This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was missing a microwave in which staff got one from another room. There are lamps on one side of the room. Sink needs to be updated with other upgrades to the rooms.
Business response:
Dear Guest, Thank you for sharing your experience. We are glad our staff was able to promptly provide a microwave to help meet your needs. We also appreciate your observations about the room layout and the condition of the sink. Your comments are valuable and will be shared with our maintenance team as we continue working on upgrades throughout the property. We are grateful for your input and hope to welcome you back with an even better experience in the future. Sincerely, Hotel Management
The unit we stayed in had a strong odor of pesticide. I reached out to management on this issue and never heard a response, very disappointing.
Business response:
Dear Guest, We sincerely apologize for the strong odor of pesticide in your unit and for the lack of timely response from our management team. This is not the level of service we strive to provide, and your comments have been shared with our maintenance and management teams to ensure improved communication in the future. Guest comfort and safety are our top priorities, and we regret that we fell short during your stay. We hope to have the opportunity to welcome you back and provide a much-improved experience. Sincerely, Hote... read more
I stayed here for three days, and it was a terrible experience. The toilet flush wasn’t working properly, and it got clogged on the second day. When I reported it to the front desk, they just handed me a plunger. There were always older people sitting near the front desk, constantly trying to engage with everyone, which felt uncomfortable. I also requested room service for the second day, but no one ever showed up. On top of that, the room smelled strongly of weed. There were several other issues as well, but I don’t even wa... read more
Business response:
Dear Mujtaba, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! ... read more
I know the hotel can’t control people but someone was definitely smoking in a room near or above us. The bathroom wreaked of cigarette smoke. The room had a strange odor. The floor needed sweeping, it wasn’t bad but I could see a some debris that was missed.The staff was good& everything else clean.
Business response:
Dear Toya, Thank you for taking the time to share your experience. We are glad to hear that you found our staff helpful and that the overall property was clean. However, we sincerely apologize for the odor issues and the lingering smoke smell in your bathroom. We understand how disruptive that can be and appreciate your patience. Your comments have been shared with our housekeeping team to ensure more thorough inspections moving forward. We’re committed to maintaining a fresh and welcoming environment for all guests. Thank y... read more
Rooms were old and appliances did not work.
Business response:
Dear Rimple, Your feedback is greatly appreciated, and we thank you for taking the time to share it. Our top priority is to ensure that every guest enjoys their time with us through exceptional hospitality, and we regret any instance where we fell short of this goal during your stay. Please know that our dedication to enhancing our property remains ongoing, and your comments will play a vital role in our plans for future improvements. Moreover, we have also noted your comments about other aspects of the room and will share t... read more
The positive was the staff is very nice and helpful. There were several negatives. The room did not have a microwave and it took them close to 14-16 hours to have one provided. The room itself was dirty and had a bug investation. I haven't had an issue staying at this location with either issue until this last visit. I'm very disapointed.
Business response:
Dear Zach, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering our helpful staff, we hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Cockroach There was a roach crawling on the bed. Room was non-smoking but smelled like cigarette smoke
Low quality for the price Had to wait almost 15 minutes to check in, even though there wete no other guests waiting. This property is very dirty, stains on the room carpet, elevator floors were sticky and walls need painting.
Property needs some major changes / renovations.
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.