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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here. It was so dirty and smelled horrible. Whole place smelled like cigs and weed. “Breakfast” was granola bars and pre packaged muffins. As soon as we pulled into the parking lot I knew this was not going to be a pleasant stay by the people smoking weed and playing music outside of the lobby doors. Walking into the lobby it smelled horrible and the elevator and stair case were disgusting and covered in trash. Every hallway had a different gross smell, and our room smelled even worse. There was trash underneath ... read more
Business response:
Dear Calista, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. Smoking is never permitted at the hotel premises. This is certainly not the experience we want our guests to leave with. Our housekeeping team is already reviewing it and taking action. Our front desk team is always here to assist you, but we regret the noise concerns from other guests that disturbed your sleep. Please allow us to ensure such ... read more
The hallways and rooms smelled HORRIBLE. Area around the hotel seemed like a nice, quiet, and safe area. Staff was pleasant, and check in and check out were easy. If you can stand horrible horrible smells then I recommend.
Business response:
Dear Ellen, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize a fresh and welcoming atmosphere is pivotal in creating a memorable stay. Therefore, we extend our sincerest apologies for the issues that affected your stay with us. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We do appreciate you highlighting the positive aspects of your visit,... read more
The price for one night was not worth the value ⁰of what was I received. There were roaches on the trash in the lobby. The carprets were stained and the tv did not work. I checked in and didnt even stay at the hotel due to the poor conditions.
Business response:
Dear JESIAH, Thank you for sharing your valuable feedback. Everything we do aims to give each guest a superb, memorable stay, so we are disappointed that we did not meet these expectations. Please accept our apologies for the inconvenience this has caused. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope to make your next stay with us outstanding in every way possible.Sincerely,Hotel Management
Not a good experience The 1st room was horrible, the 2nd room had a horrible stench. Although the front desk was apologetic, I would not recommend staying here.
Business response:
Dear Guest, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sincer... read more
Easy access to many places in the city. No amenities. No dishwasher, old fixtures.
Business response:
Dear wale, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your feedback is valuable to us, and we have shared it with the relevant parties to enhance our ability to serve you better in the future.Sincerely,Hotel Management
Bed was horrible.
Business response:
Dear Mark, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deser... read more
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.