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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The female that works at the check in desk. Absolutely rude and nasty. This employee is a detrimental to their business!!
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Smelled like smoke Room smelled of horrible smoke, was not clean, and front desk staff was rude.
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments regarding the unprofessional behavior of our front desk staff with the appropriate individuals and take steps to ensure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and restore ... read more
dead bed bug on shower curtain
Business response:
Imani, thank you for being our guest. We are sorry for the housekeeping oversight you experienced in your suite. Your feedback has been discussed with the appropriate team to ensure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jesse, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we fell short in your case. We hope you will consider giving us another chance on your next visit to our city so we can provide you with a much-improved stay. Sincerely, Hotel Management.
The clerk was rude maybe she was having a bad day not sure but the stay wasn’t the best won’t return to that location
Business response:
Thank you for sharing your review. We apologize you did not experience one of our staff members at her best. We have followed up with our team to make sure we do not disappoint you in the future. Please give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
The rooms were unclean there was hair everywhere and there was no bathtub or no hair dryer
Business response:
Ashley, thank you for reviewing your stay. We are sorry for the cleanliness issues you encountered with your room and the lack of some bathroom amenities. Your comments have been shared with our housekeeping, and we will make sure they are more diligent going forward. We regret the inconvenience caused, and we hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.