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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Staff was excellent. Room was not clean as floor had dirt and trash on floor. Shower was not clean. Out of coffe 3 of 5 mornings.
Business response:
Thank you for reviewing the Extended Stay America. Although we are glad to know you liked our friendly associates, we are sorry for the cleanliness issues you had during your stay. We are working with our housekeeping team to ensure we redouble our efforts in providing the guests with a clean and comfortable room that they deserve. We promise your next visit will be a much more positive experience. Sincerely, Hotel Management
Business response:
Leslie, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Room was nice but lobby and elevator had a peculiar smell that while not terrible, took away a higher rating for the stay
Business response:
James, thanks for choosing us. We apologize for the odor issue you experienced while you were here. Your feedback is shared with our housekeeping team to a do deep cleaning of your room and the elevator. We hope to serve you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
The lady at the front desk was incredibly rude and gave us a room where half of the lights didn't work. When checking out the staff was much more friendly. Room wasn't as clean as I would have hoped but it wasn't TERRIBLE minus the broken lights.
Business response:
Thank you for taking the time to review your stay. We’re glad to know overall you had a pleasant experience, but we’re sorry for the behavior of one of our front desk associates and for the inconvenience you had due to the lights of your room. Please be assured that we have shared your feedback with the appropriate teams, and we will be more diligent with our efforts in the future. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Customer service was great and everyone was the sweetest and most helpful.
Business response:
Tatiana, it was a pleasure to read your fantastic review about the Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for being our guest. We look forward to your next visit! Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Teresa, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Definitely won’t be staying at any of these hotel every again. The lady that checked us must have been under staffed or having a bad day because she was not very polite or helpful... there were dirty towels left in the shower. The pull out mattress on the sofa was super thin and uncomfortable.
Business response:
Thank you for sharing your feedback. We are sorry you did not experience the best from one of our associates and for the difficulties you had in your room. We are reviewing this with our entire team to make sure no other guest faces the similar problem. Also, we wish we had the opportunity to resolve the issues with your pull-out bed while you were here as we would have done our best to make you comfortable. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open on Monday at 8:30 a.m.