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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beds were small. Bath tub didn't drain well. Room was spacious.
Business response:
Matt, thank you for choosing our hotel for your stay. Although it is good to know you liked your spacious room, we are sorry for your disappointment with our beds. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon as our guest. Safe travels. Sincerely, Hotel Management
Refs It was very relaxing
Business response:
John, it was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities & service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
The staff was friendly. The room was clean and the checking was very fast.
Business response:
Emily, it was a pleasure having you as our guest at Extended Stay America. We’re thrilled to know you were impressed with the service you received from our wonderful staff and that you liked your well-maintained room. On behalf of everyone here, we invite you to stay with us again the next time you visit Blue Ash. Sincerely, Hotel Management
Visiting Cincinnati This was my first stay with this chain. I was impressed with the layout of the room. This would be a great hotel for a longer stay as the rooms are spacious. The room was equipped with a full size refrigerator, dishwasher, 2 burner stove, and kitchen sink with disposal. Available on request: dishes/utensils, toaster, coffee maker, and more. There was also the standard TV and air conditioner. The bathroom was adequate, nothing extraordinary but served it's purpose.
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are pleased to read you loved your well-equipped room and that you were impressed with our convenient location which was perfect for your needs. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Basic but clean. On the go breakfast only with "upon request" cookware for the rooms 2 burners. All in all it's a pretty nice place. Wi-Fi is just ok
Business response:
Marie, thank you for taking the time to review your stay at Extended Stay America. We’re glad to know you liked our well-maintained hotel and that overall you had a nice experience. Please know, To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Like-Lady at front desk on day shift. Forgot her name-OUTSTANDING!
Business response:
Thank you for choosing Extended Stay America and taking time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
The staff was very friendly, but you can tell that the place was built 20 or 30 years ago. The carpet in the hallways is older and there are scuff marks on the doors and walls. The baseboards were missing in some places. There is a bit of dirt in the bathtubs that can't be scrubbed off due to what the tubs are made out of (fiberglass and not porcelain?), so we didn't use them. The appliances are older. It is in a decent part of town.
Business response:
Susie, thank you for being so specific in your evaluation of our hotel. We’re glad to know you were impressed with the service provided by our staff and that our location was ideal for you. However, we’re sorry for the cleanliness issues you experienced during your stay. Your concerns have been discussed with our housekeeping team, and we will be more diligent with our efforts going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
It is not a brand new facility, so that shows. The appliances are older and our fridge was loud all night long. My bed was lumpy. All of the fold out couches in this facility are twin-sized, not full-sized like the website says. The breakfast they serve is not much of anything at all - packaged muffins and granola bars - that's it! They were out of coffee on our second trip down to the lobby.
Business response:
Sharon, thank you for sharing your experience at our hotel. We’re sorry for the inconvenience you experienced in your room. Please be assured that we have asked our maintenance team to fix the problem with the refrigerator. We will also share your feedback about our breakfast with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Staff was very laxadaisy. Called down to front desk at 6am...Housekeeping answered to advise that front desk staff does not come in til 7am...but, housekeeping was able to help me. Seriously, that is not good. Breakfast consisted of coffee and granola bar options...that is not even a Continental Breakfast offering.
Business response:
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for visiting us, and we would love the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open on Monday at 8:30 a.m.