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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HUGE DISAPPOINTMENT I requested that my toilet be cleaned because it was very dirty when I checked in. I was told that it would be done. I made this request at 11am, left to get lunch. Returned around 1pm. And still my toilet was dirty. I returned to the front desk where I was told it would be cleaned soon and that they apologized for the inconvenience. After 3 pm, I was fed up. I went to the front where there was a new manager and told them my issue. Long story short I EVENTUALLY HAD TO REQUEST THE BRUSH AND CLEANING SOLUTI... read more
Business response:
Marie, thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels. Sincerely, Hotel Management
This property was overbooked so they sent us to the nearby Extended Stay America on Kenwood Road. That property was not good. The room smelled like smoke (although the property is non-smoking), there was not breakfast, and overall the property was not well kept. None of this is the fault of the original property, but I will not be staying at Extended Stay America any time in the near future.
Business response:
Joe, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience you had on the sister property. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
The stay here was horrible, from the rude attitudes of the staff, shortage of towels and to top it off we had to fill the toilet with water so that it would flush!!! NEVER AGAIN!!!!!
Business response:
Thank you for being so specific in your evaluation of our hotel. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. S... read more
My.child.found pills.under.the bed and refrigerator
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
Staff was unfriendly....brought my towels down to exchange for clean ones I was then instructed as to which washer to put them in and where to find my new ones (unfolded in a pile on the table) dirty q-tip between bed and table, sticky floors, and wasted $4 in washer and dryer only to come home with a sack of wet clothes. I couldn’t get out of there fast enough!!!
Business response:
Thank you for sharing your feedback. We apologize for the unsatisfactory service you received from our associates and the cleanliness issues you mentioned. We will discuss your comments with our front office and housekeeping teams to be more diligent moving forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
After checking in, I went to my room. Upon entering my room, I noticed there was garbage everywhere, dirty towels by the door and on the bathroom floor. The beds wasn't made. I went to the front desk. I asked for a different room, and the receptionist tried to put me in a room with two beds for 7people. I asked if there was someone that could clean our room, he said all housekeepers had left for the day. Because there was no one to clean our room, I had to clean it myself. I changed the bedding, cleaned the garbage up, picke... read more
Business response:
Thank you for your feedback. We apologize for the cleanliness issue you encountered in your suite at check-in. We also regret our front office associates were unable to assist you to your satisfaction. We will discuss your comments with our housekeeping team to be more diligent moving forward. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Business response:
Crystal, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Hotel for workers
Business response:
Erica, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.