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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very accommodating staff.
Business response:
Dear Cynthia, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
Friendly staff, nice room, but the bed was extremely uncomfortable and the pillows were flat and hard. Would stay there again if they had new pillows and beds. The BBQ restaurant across the stet was excellent.
Business response:
Dear Richard, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff and thrilled that you found your room comfortable. However, we apologize that you were not completely satisfied with our beds. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Ma... read more
Eric at the front desk was exceptional! Great check-in experience and even called to follow-up to see how my room was and if there was anything else I may need. Convenient area though the property is set off in some trees, so no distracting highway noise. I had a nice view out my second floor window and they’re supposed to have coffee and gran-and-go items in the AM, so that’s a win as well.
Business response:
Dear Amy, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We're delighted to read about your exceptional experience with Eric at the front desk and the overall positive check-in experience. It's lovely to know that he went the extra mile to ensure your stay was comfortable and even followed up to see if you needed anything. We're also glad you enjoyed the convenient location and the peaceful surroundings without highway noise. We appreciate your kind words and... read more
Quite location close to Mercy Fairfield hospital. Easy access to food and gas stations.
the hotel smelled like an ash tray. kitchenette was dirty. i will not have my employees stay here again.
Business response:
Dear CALEB, Thank you for selecting us. We regret your room was not spotless and fresh, resulting in an unpleasant stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Smoking is never allowed inside the hotel premises. You ... read more
It was OK, but the photos show a kitchen and it does have a kitchen area. However, there is no dish soap, cups, glasses, utensils or pots and pans which makes it pretty moot. You can't even heat water in the microwave, so I had to go to the Dollar General and get something to heat water in to make coffee.
Business response:
Dear Karen, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. We are grateful for your patience and hope you will stay wi... read more
Loud air conditioner constantly turning off/on
Business response:
Dear Andrew, Thank you for posting a review of your recent stay and appreciating our staff for a pleasant trip. However, we are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Please feel free to connect with the front desk team for further assistance. Thank you for being so patient, and we hope you will consider... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.