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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved a room using a credit card but was clear on the reservation that I would be paying cash. Not only did you not have a room reserved for me when I arrived after a two hour drive but you billed my card for the room which you did not have!!!!! Your staff member was very pleasant and tried to get me a room at another location but it was too far the other direction from where I needed to be
Business response:
Dear Stephen, we are sorry our payment policy inconvenienced you. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay, which is standard industry practice at reputable hotel chains. We regret any miscommunication regarding this concern. Further, we apologize for your experience with the reservation, and even more so that we could not appropriately correct the situation. Your comments have been discussed with t... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.