Extended Stay America - Cincinnati - Fairfield

Business response:

Dear Elaine, Thank you for the positive review and for taking the time to recognize our hotel. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Rachel, Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with the outstanding visit you deserve. Thank you again, and safe travels.Sincerely,Hotel Management 

Business response:

Dear Taylor, Thank you for your recent stay at Extended Stay America. We apologize for any discomfort you experienced due to the mattress during your stay. Your feedback regarding the mattress quality is valuable to us, and we will certainly take it into consideration as we strive to enhance the comfort of our accommodations. We regret any inconvenience this may have caused, especially during such an important event as your interview. Please rest assured that we are committed to providing a comfortable and enjoyable stay for... read more

Business response:

Dear Lakaba, We're sorry to hear about your experience. Your comfort is our priority, and we understand the importance of a smooth start to your stay. Please feel free to reach out to our team directly with any specific concerns you may have, as we are here to assist you throughout your visit. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management