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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Stay Great, comfortable, relaxing, stay
Business response:
Thank you for being our guest and posting your review. We are delighted to know you enjoyed your stay at Extended Stay America. It was a pleasure to host your visit. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Facility was decent but not good enough to return The facility structure was in good shape and decent condition. Our issues were that we did not have actual sheets or supplies for our pull out couch, there was a top sheet and a cotton blanket which had a lot of women's hair stuck in it. When I asked the front desk for a blanket and pillow I received attitude. Actually anytime I went to the front desk in the evening the lady acted like we were bothering her from watching her shows. Then there were other patrons hanging out pl... read more
Business response:
Thank you for evaluating your stay. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. Please be assured we will address your concern appropriately to ensure we better serve our guests as we advance. We are also sorry for the noise disturbances you faced while here and the inconvenience this caused. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. ... read more
I have so many concerns. From the environmental to the staff. I’ll simply say - if you can stay somewhere else, I have to imagine the other option is the better option. I’ve stayed at much nicer locations from this company, but this was one of the worst stays I’ve ever had in a hotel. I’m glad I was just there for a night and not a longer stay.
Business response:
William, thank you for being our guest and taking the time to post your review. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret any inconvenience and frustration you encountered. We hope you will consider giving us a second chance in the future so we can deliver you the superior hospitality you should always expect from us. Sincerely, Hotel Management
Vacation Service was great but there was a dip in the floor by the air conditioner unit and I tripped almost every time I tried getting in the bed on that side.
Not clean or friendly
Business response:
Ida, thank you for being our guest and taking the time to post your review. On behalf of our entire team, we apologize for not meeting your expectations and for the cleanliness issues you encountered while here. We always want to make every effort to provide a flawless visit; therefore, we regret your inconvenience and frustration while here. We will use your feedback to improve our service and ensure a better guest experience going forward. We hope you will consider giving us a second chance in the future so we can deliver ... read more
Not a 5 star hotel but it met my needs The decor is terribly dated and long past due needing updated but it was clean. The 2 staff members that I interacted with were polite and professional. There are no elevators so if you stay here, pack light.
Business response:
Thank you for sharing your review of Extended Stay America. We strive to deliver clean and comfortable accommodations and outstanding service to every guest, and we appreciate your noticing our efforts. With that said, we regret any inconvenience you may have experienced while here. We will share your valuable notes with the appropriate individuals for our future remodeling plans. We hope we will continue to be your hotel of choice whenever you return to this area. Sincerely, Hotel Management
Staff was friendly and room was clean. There were blood stains on the sheets and pillow cases and bed bugs in our room
Business response:
Megan, thank you for your evaluation. While we are glad to see your overall rating and know you liked the friendly service provided by our associates, we regret the inconvenience you had in your suite. We appreciate you bringing this concern to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.