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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had carpet stains & stains on the walls. Bed was as hard as a rock and pillows were flat. It wasn’t comfortable at all. One of my worst hotel experiences ever.
Business response:
Marcia, thank you for posting a review of your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our bed. We are also sorry for the cleanliness issue you mentioned. We will share this with our housekeeping team in an effort to be more diligent going forward. Please know, our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another suite upon request or do w... read more
The space was reasonable, amenities was good, and park was available.
Close to retail and food
Business response:
Martin, thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to shopping. Thank you for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to our area. Sincerely, Hotel Management
Horrible Experience Lots of people hanging around outside the entrance to our room, smoking and just acting strangely. Hall way and stairs were not air conditioned and it was 95 degrees outside plus the halls smelled of weed. Our room smelled like an ashtray even though we had to sign a paper at the front desk that we wouldn’t smoke. The bathroom had black mold on the walls and we were constantly waiting for the front desk clerk with other issues. We left and drove the two hours back to our home after our day because we didn... read more
Business response:
Steven, thank you for being our guest and taking the time to share your review. We regret you were not entirely satisfied with the overall condition of our hotel. Your valuable feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will utilize your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Ma... read more
I recommend staying somewhere else. The room was not that clean. The renovation to the hotel were not done well and the place smells like an ash tray. The floors and walls are also paper thin and I was kept up all night by dogs running and barking in the room up over me. Customer service was okay and they tried to address the issue but most of the time there is no one at the front desk or when there is someone there they are watching TV in the lobby. Also be aware there is no elevator and breakfast is a grab and go. Over all... read more
Business response:
Blake, thank you for sharing your experience at our hotel. We regret the unpleasant stay you had and that we did not meet your expectations. We also apologize for the cleanliness issues you faced during your visit. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We are also sorry for the noise disturbance you faced due to the dog staying at our property. Please revisit us so we can restore your faith in our hotel and provide you with the ... read more
Good for the price The room was a little dated. Cleanliness of the room wasn't bad but the old carpet needs to go. Bed was pretty good. Location and price were perfect.
The stay wasn't all that great an the rooms wasn't all that great either I'm sorry I figure they where not great since I saw it on line the rooms where great an when I got there it wasn't. I was very un happy
Business response:
Thank you for sharing your review. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It's a very basic hotel - but NO elevator which was bad for our group. Hard to even believe that a property like this doesn't have one! It is also very expensive for what you get - about double what it should be.
Business response:
Anthony, thank you for taking the time to share your feedback. We are sorry we did not provide the value you were hoping for and for the concern you had with regard to the elevator. We regret any inconvenience this caused and are grateful for your patience. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Staff was friendly and helpful. We changed rooms because the first room had not been cleaned beforehand. Cigarette smoke permeated the building.
Business response:
John, thank you for taking the time to review our hotel. We are glad you enjoyed the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the inconvenience you experienced due to the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.