Extended Stay America - Cincinnati - Fairfield

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Toria, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you so much for this kind review. We are glad that everything went so well during your stay and that your suite was comfortable for you. We appreciate your recognition of our all-star Front Desk staff, as they genuinely love to deliver exceptional customer service to every guest. It was a pleasure having you here at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Andrea, thank you for your perfect rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Debbie, thank you for staying at Extended Stay America. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. We value your suggestions and hope to do so again the next time you are in the area. Sincerely, Hotel Management 

Business response:

We apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We also regret the disappointment you had with our grab-and-go breakfast and front desk service. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Man... read more