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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Manager Dave We check in later since we drive in for a hot sauce show we have been doing for three years. We were about an hour and half out and here comes the card on our card for one night. We get checked and finally go to sleep only to wake up to 12 missed calls from the front desk and then a knock on the door. At which I collect my card and room key half dressed since we just got up and head down stairs. I believe the manager Dave is down stairs saying there is an issue with the card and that I needed to pay for the rema... read more
The room stunk , there was no screen in window , an u hurd everything that was going on in the next room/hallway
Business response:
Krista, thank you for being our guest. We are sorry for the issues you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the odor. We wish we had the opportunity to address the noise problem you had while you were here as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Smelled like smoke and pets Was run down. Pretty shady peope there
Business response:
Thank you for the feedback. We are sorry for the unpleasant odor you encountered and regret the inconvenience caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts. We also regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situation. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Just ok pillows flat and just ok
Business response:
Beverly, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Did not care for the landscapers starting work on the property so early in the morning (loud). Otherwise a great stay.
Business response:
Stephen, thank you for choosing Extended Stay America. It’s a pleasure to know overall you enjoyed your time with us. However, we are sorry your sleep was disturbed due to the construction noise. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
There was no one available at the reception when we went there to ask question. There was a sign saying dial 0 from your room if you have a question but sometimes no one answered
Business response:
Thank you for choosing our hotel. We are sorry our associates were not at the desk and regret the inconvenience caused. We have shared your feedback with the front desk team to ensure this does not happen again. Thanks again, and we hope to see you soon for a better experience. Sincerely, Hotel Management
Worn out Worn, and not the cleanest. It worked for one night, but I wouldn’t choose to stay longer.
Business response:
Kelly, thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize that your accommodation fell short of your standards. Your feedback about the condition of your room and it’s overall cleanliness will help us improve our future guest experiences moving forward. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Not worth the price It was ok. For $174.00 for one night I didn't think it was worth grant it was a Saturday night. However, it wasn't worth 174.00 dollars. At best maybe it was worth 120.00 dollars for one night on the weekend at least $85,00. There was no workout room no pool. Breakfast was Danish and coffee. The room was clean. If you walk in the staircase there was cobwebs. I couldn't get to the lobby in the hallway from my room I had to go outside to get to the lobby if I wanted coffee. The front desk clerk was nice.
Business response:
Kathleen, thank you for your review of your recent stay. We are sorry for the issues you encountered and for your disappointment with the amenities. Your feedback will be shared with the appropriate teams for review and action. We were disappointed to read our accommodations did not provide the value you were hoping for. We value your feedback and hope to have another chance to provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 4.3 star rating with 904 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.