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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty, the fitted sheet was stained and the room smelled like grease and old cigarette smoke.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Just what I needed Front staff, Amanda, was extremely helpful at check-in. Conveinent hotel for college move in.
Business response:
Laurie, thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Amanda. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
Horrible Filthy halls that smelled of incense, cigarettes and weed. No elevators, no coffee in room, no hair dryer and horrible mattress. We could feel the springs. We hardly slept a wink. Stay away. No one available for check in Employee was our smoking.
Business response:
Terese, thank you for evaluating your recent stay with us. We regret our beds were not your comfort and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service i... read more
Perfect for my needs. I did not plan to spend much time in the room. Good location.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Well we had an unforgettable first night with our bathroom flooding with a waterfall like leak coming from the ceiling. The night clerk couldn't do much about the leak obviously but she was able to move us into another room across the hall so that was helpful. The next day and a half were gladly uneventful and peaceful, and checkout went smoothly.
Has rules, but enforcement is sketch Comfortable room, wish that the rule about picking up after your dog outside was enforced a bit better. Issues: Some exterior doors wouldn't open with room key card. When I inquired at the desk (after getting stuck in a deluge and couldn't get a door to open) was told that some exterior door lock you had to LIFT the door handle instead of pressing it down and to try that. Doors would still stick, but would be nice to not have that for some doors and not all. There was one family in reside... read more
Business response:
Rebecca, thank you for sharing your glowing review of Extended Stay America. It was a delight to know you liked your clean and well-equipped suite and had a great stay. However, we regret the issue with some of our doors and policies not being followed by other guests. We appreciate your constructive feedback and hope to host you again. Sincerely, Hotel Management
College trip Clean, great location & affordable.
Business response:
John, it was a pleasure having you as a guest at Extended Stay America. We are thrilled to read you had a comfortable stay at our well-maintained hotel and how convenient our location was for your travel plans. We appreciate your rating and look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.