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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Should have read the review first... We were disappointed in our stay. When we arrived, the check in process was the best part of our stay. We were greeted by a friendly young lady at the desk. This was the end of the good part. We entered the hallway to our room (no elevator to be found) and were hit with a strong smell of stale smoke mixed with a smell of weed and stale animal. We were greeted by a large barking dog in the room next door. The room was stale and smelled the same. It was marketed as a non-smoking room but ye... read more
Business response:
Melanie, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Also, we are sorry your sleep was disturbed by noise from nearby guests and pets on the property. We will be shared with the appropriate teams so that steps can be taken to improve our future guest experience. We hope you will consider giving us ... read more
We booked through Expedia, and showed up to check in and were advised that there was no available rooms and we would need to request a refund. Following a long conversation the front desk clerk advised she had forgot there was a pet room available. We decided to take the room even though it was not what we had previously booked. The room was filthy and had a very strong pet urine smell. Completely unsatisfied. Much better hotel options available for this cheap cost point.
Business response:
Thank you for your feedback. We are sorry for the predicament you had with your reservation at check-in. We also apologize for the condition of the suite that was offered to you. We will share this with our housekeeping associates to take appropriate measures and ensure we deliver refreshing accommodations. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My flight arrived early and I called to see if I could check-in 2 hours early (3:00 check-in time). The representative informed me there were no available rooms ready for early check-in. Not a big deal, so I informed that I would check-in late, after 7:00pm. The representative informed me that would be fine. Prior to going to the hotel that evening, I called the location again (about 8:00) and let them know I would be arriving in the next hour. I was told they did not have any rooms available and my reservation was no longer... read more
Business response:
Jeannie, thank you for sharing your detailed feedback with us. Although you had an overall satisfactory stay, we apologize for the maintenance issues in your suite. We will discuss your feedback about the bathtub and the microwave with our maintenance team for their review and action. We are also sorry for the predicament you had prior to your arrival. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Stay
Business response:
Zonayetta, thank you for posting a review about your experience at Extended Stay America. We are delighted to read you liked everything we had to offer and that you had a comfortable stay. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
It was non-smoking room, but the room just smelled like smoke. Can hear people talking in the hallway which was very distracting.
Business response:
Thank you for being our guest. It was disheartening to know your stay was impacted due to the smoke smell, and we apologize for such a poor experience. We will utilize your comments to enforce our no-smoking policy more effectively. We are also sorry for the noise issue. There are no excuses to be made, but we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Best bed Very quiet..great bed..great nights sleep
Business response:
Philip, it was a pleasure hosting you at Extended Stay America. We are glad to know you were pleased with our comfortable accommodations. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.