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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I took a shower and the tub wouldn’t drain. I called the front office. The lady told me she would put in a work order for it but that it probably wouldn’t get taken care of until the next day. So the rest of our stay we had a bathtub with dirty shower water sitting in it and unable to take a shower the next day. The breakfast consisted of small packaged muffins and snack bars. Doubtful I would stay here again.
Business response:
Jerry, thank you for being our guest. We apologize for the issues you had with your bathtub and that we were unable to resolve it while you were here. We have alerted our maintenance team, and they are fixing it immediately. Also, your comments with regards to our grab-and-go breakfast will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Clean and friendly
Business response:
Darren, thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice and spacious for me, quiet, and the staff was very friendly, and also very quiet to get my work done.
Business response:
Charles, thank you for evaluating your stay with us. We’re glad to know you liked your comfortable room and that you were impressed with the service you received from our staff. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Camilla, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Mediocre The main overhead light in my room wasn't working upon entering the room. The sheets were clean, but very worn with pill balls all over them. I also got a knock on my door at 8:45am asking if I would be checking out at 11 or extending my stay. I booked one night, so that's obviously all I needed. If someone needed extended time, I'm sure they would be in contact with the front desk to arrange it. That whole scenario was very odd and off putting. In terms of just the room, I'd say it was what you would expect given t... read more
Business response:
Megan, thank you for choosing our hotel for your lodging needs. It is certainly disappointing to know about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Sincerely, Hotel Management
Business response:
Jay, thank you for the nice review of the Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It had been recently updated and that was nice. It was close to several restaurants and easy access to the interstate. It wasn’t very handicap friendly. Stairs to everywhere! Would have lked to see a little more offered for breakfast. (i.e. fruit, bagels, pastries, etc.)
Business response:
Cheryl, thank you for being our guest. We are happy to know you liked our freshly renovated hotel and that you were impressed with our location. However, we are sorry for the difficulties you had and that we missed meeting your expectations. Your comments with regards to our grab-and-go breakfast have been shared with our Brand Leaders to improve our future offerings. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The room was very spacious and clean. The staff was great!
Business response:
Kay, we appreciate you for to reviewing your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your room and that you were impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 4.3 star rating with 879 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.