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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Very nice
Business response:
Angela, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Fairfield, OH not the nicest area The front desk person was new and extremely helpful. She provided the sheets and blankets for pull out bed promptly. Check in was lengthy due to a computer issue, but she was courteous and helpful. However, the pull out bed was dirty and the lock on door did not work. Ended up putting furniture in front of door to secure. I was so tired at this time due to the drive up that i did not want to change rooms. This is the better of 2 choices as we stayed because the other option, Woodspring Suite... read more
Business response:
Kim, thank you for sparing some time to share your review online. Although you liked the courteous service you received from one of our front office associates, we apologize for the issue you had in your suite. We will discuss your comments with our housekeeping and maintenance teams for their review and action. We hope you will reselect us whenever you are in our area. Sincerely, Hotel Management
Was hice spend the night, happy to come back
Business response:
Thank you for returning to Extended Stay America. We are glad you enjoyed your stay once again and that you were pleased with all aspects of our hotel. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
I have stayed here twice and both times were amazing! Its my go to hotel
Business response:
It is a delight to know your travels brought you back to see us again! Thank you very much for your kind rating and for letting us know that our accommodations and service made you loved your visits. We appreciate your comments and look forward to seeing you at Extended Stay America. Sincerely, Hotel Management
The e staff at front desk were exceptional nice and helpful, especially rikki the maintenance staff was also nice and helpful and quick to respond. Thank you
Business response:
We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our team for their service. Comments like yours motivate us even more, and your compliments will surely be shared with Rikki. We look forward to having you as our guest again whenever your travels bring you back to the area. Sincerely, Hotel Management
Roaches! Roaches!!!! Everywhere!!!! That’s what put me over the edge this morning, nothing like turning on the bathroom light after a horrible night of sleep and see roaches scattering. This place is also the loudest place I’ve ever stayed. Doors opening and closing all night, cars coming and going, you can “hear” your neighbors loud and clear.
Business response:
Amber, we were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated. We regret the inconvenience caused, and we hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
You get what you pay for. Not horrible not great. For the price it’s what I expected
Business response:
Bruce, thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Very comfortable and clean.
Business response:
Thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our clean property. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Towels & bath mat were still wet
Business response:
Debbie, thank you for being our guest. We are sorry for the housekeeping service issues you encountered during your visit and regret the disappointment it caused. Your feedback has been discussed with our team to ensure we are diligent in our efforts going forward. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.