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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I only stayed for one night. My room was ok. The property itself was ok. The front desk staff was extremely helpful and nice.
Business response:
Thank you so much for this kind review. We are glad that everything went so well during your stay and that your suite was comfortable for you. We appreciate your recognition of our all-star Front Desk staff, as they genuinely love to deliver exceptional customer service to every guest. It was a pleasure having you here at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
1. They gave me the wrong room when I got there. 2. When they gave me another room, the tub was full of water and it smelled like someone was burning incense in the room to cover up the smell 3. When the staff came down to investigate the water in tub she said that she wasn’t going to clean it and then gave us another room, felt sorry about the next guy who got that room who didn’t know what was going on 4. The staff member then basically called me a liar she said that Expedia said that I had said stuff that I didn’t say and... read more
Business response:
Tina, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate measures to identify why we failed so we can prevent these issues from occurring again. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel... read more
Business response:
Andrea, thank you for your perfect rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Very helpful staff. The breakfast could be expanded somewhat. Overall very good for the price.
Business response:
Debbie, thank you for staying at Extended Stay America. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. We value your suggestions and hope to do so again the next time you are in the area. Sincerely, Hotel Management
It was an ok hotel but the ad on Expedia said breakfast was included and they had packaged muffins! The halls smelled like smoke and the first room I was in smelled strange! Had to move. When I asked a staff member something on day 2 of my stay he said what do you need in a rude way like I was someone off the street and not a patron of his hotel. Overall it was ok but probably won’t stay there again.
Business response:
We apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We also regret the disappointment you had with our grab-and-go breakfast and front desk service. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Man... read more
Had a nice little kitchenette with a refrigerator and a microwave
Business response:
All of us here at Extended Stay America are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments. We appreciate you mentioning how convenient it was to have a kitchenette in your suite, as this is an important feature to many travelers staying at our hotel. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.