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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved everything about it, the room was very clean, everything worked properly and the staff was very professional and nice.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked your spotless room and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Not updated. The room was clean. Staff was great. Great prices
Business response:
Thank you for being our guest. It’s a pleasure to know you were happy with our affordable rates and liked our courteous associates. We are also pleased to know you liked our well-kept suite. However, we are sorry for any inconvenience you had. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Very noisy and no one was ever at the check in. Their ideal of breakfast is not mine.
Business response:
Thank you for the feedback. We would like to apologize for the noise you experienced. We work hard to provide a comfortable and enjoyable stay for our guests, and your comments help us pinpoint areas that need improvement. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leade... read more
Checking in at 11pm, no one at the desk to unlock front door. Went into room, there was a cheap dry erase TAPED to outside of door that said VIP Megan. Ummm OK. Went to turn down bed, bright red blood on bottom sheet in 3 places. Front desk, not answering. Walked down and was treated like I was making it up although we had been in room only a few minutes. Disgusting
Business response:
Thank you for being our guest. We regret learning that our front desk staff member was not available during the time mentioned and the poor service you received from them when you asked for help regarding your unclean room. .Please accept our sincere apologies for the inconvenience and frustration this caused you. We will look into what transpired so that such service issues do not repeat in the future. We also offer our sincere apologies for the inconvenience you had in your room at the time of your check-in. Your feedback ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.