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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The management is terrible. After paying for the room I reserved I learned they overbooked the hotel. They put me in a smaller room but promised to refund my money as a result of their error. Unfortunately they did not. I called the hotel several times and was told the manager would call back to take care of this but Dave did not. Aside from this issue the room smelled like smoke even though it was supposed to be no smoking. The room was very dated. The stove looked decades old. The people working the front desk were nice bu... read more
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Absolutely awful Rooms all smelled of cigarette smoke. WIFI didn’t work. Breakfast was packaged muffins and coffee was terrible
Business response:
Mark, thank you for reviewing your stay. We offer our sincere apologies for the smoke smell, which made for a less than comfortable visit. Please be assured your concern is shared with our housekeeping team to do a deep cleaning of our rooms. Also, our maintenance team is asked to check on the wifi service and do the needful. We are sorry as you were not happy with our breakfast offerings, and your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.... read more
Drab, dreary, dark, cheap-the place, not the rates. Plastic disposable cups, no breakfast (I don't consider a granola bar breakfast). I feel cheated.
Business response:
David, thank you for the feedback. We were disappointed to read our hotel and facilities did not provide the value you were hoping for. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Hallway smelled like heavy smoke. Room also had a smoky smell.
Business response:
Please accept our apologies for not living up to your standards for a comfortable stay, and we regret the inconvenience it caused. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of our property. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Manager Dave We check in later since we drive in for a hot sauce show we have been doing for three years. We were about an hour and half out and here comes the card on our card for one night. We get checked and finally go to sleep only to wake up to 12 missed calls from the front desk and then a knock on the door. At which I collect my card and room key half dressed since we just got up and head down stairs. I believe the manager Dave is down stairs saying there is an issue with the card and that I needed to pay for the rema... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.