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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The property was nice but room was somewhat clean. Once I got into the bath tub to take a bath, there was black hair in the water....my hair is red so I knew it wasn’t mine. I pulled the drawer open to the nightstand next to the bed and found a box of condoms still in the drawer. Kind of was schocked but felt very uneasy about sleeping in the bed that night not knowing whether the sheets were changed or not. I am a former executive housekeeping manager for a Hilton hotel so I do look for these things in a hotel that I go int... read more
Business response:
Thank you for posting a review of your visit. We're glad to know overall you had a pleasant time with us, but we're sorry for the housekeeping issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Business response:
China, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Older hotel that needs updating but was fine for a night.
Business response:
Thank you for choosing Extended Stay America for your needs. We are delighted to know you had a pleasant stay with us and that our offerings were to your satisfaction. Your feedback concerning the condition of our property will help us improve our future guest experiences moving forward. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
I didn’t like that their was no elevator. So it was hard dragging our luggage up an down the steps.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant time with us, but we are sorry we missed meeting some of your expectations. Thank you again for the feedback. We look forward to seeing you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Avoid at all cost!! TRUST ME I beg you not to stay at this location. I have NEVER had an issue from any location across the country. The only thing positive about this place is the front desk associates, who also believe the manager, Dave, is a horrible person. I stayed weekly at this location from 12/5 - 12/15 and renewed the last time from 12/15 - 12/22. I booked this stay through Hotels.com because I am a Gold member, and have been with them for over 10 years. I paid for my stay online which was $419.80, as it was much ch... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. As your review is anonymous, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hote... read more
Good Deal Overall, an excellent deal. Too bad it was only for one night. The only downside was that the front desk was supposed to bring up a set of dishes, but no one ever showed up. Do be aware, though, that the only way to the second and third floors is to take the stairs, so handicapped people might want to consider this.
Business response:
John, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a pleasant stay with us. However, we are sorry for the inconvenience you had. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.