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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was good for my purpose. I was rarely at the hotel but the bed was comfortable and I slept well. No noise in the hotel at night. Check in was quick, so was check out. I would stay here again.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Dirty hotel The rooms were dirty. The rooms they moved the three people I had staying were dirty. Hair all over the room including in the made beds. Trash everywhere. We had to move hotels and they would not reimburse until threatened with legal action.
The Staff is great, very limited breakfast. So I don’t know why they say breakfast because it’s muffins and coffee. This place is more for people who live in hotels.
Business response:
We appreciate you sharing your feedback! We were glad to read that you enjoyed your stay at Extended Stay America. Our goal is to provide excellent service, so our team is pleased that you had a restful and comfortable visit. Thank you and please come back to see us again soon! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Good Price, Excellent Staff, Amenities Not So Good This hotel chain is NOT elder- and/or disability-friendly. Access to all rooms requires walking either up or down stairs.....no elevators. Also, even though they bill themselves as "Extended Stay," and provide a full kitchen area, they DO NOT provide any kitchen pots, pans, utensils, dishes, cups, glasses, etc. Since my stay was only 3 nights, I managed OK, but if I really WERE staying for an extended period, this lack of amenities would have presented a serious problem. Sta... read more
Business response:
Thank you for staying at our hotel. We are pleased to know you liked the value we offer and that you also appreciated our associates. However, we are sorry you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thanks for the feedback, and we hope to welcome you back soon for an even better experience. Sincerely, Hotel Management
Very dirty, loud and smelly The outside trash cans were overflowing with trash everywhere. The hallway smelled awful and the room smelled almost as bad. There were huge stains on the mattress of the pull out sofa bed. The bath towels had brown stains all over them and a dirty washcloth was left in our shower so the shower was probably never cleaned. We were an end room and got woken up all through the night by people coming and going. You could hear tons of trains and road noise through the window a/c unit. Just praying we d... read more
Business response:
Kelly, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hote... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.