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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Shannon, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
I took a shower and the tub wouldn’t drain. I called the front office. The lady told me she would put in a work order for it but that it probably wouldn’t get taken care of until the next day. So the rest of our stay we had a bathtub with dirty shower water sitting in it and unable to take a shower the next day. The breakfast consisted of small packaged muffins and snack bars. Doubtful I would stay here again.
Business response:
Jerry, thank you for being our guest. We apologize for the issues you had with your bathtub and that we were unable to resolve it while you were here. We have alerted our maintenance team, and they are fixing it immediately. Also, your comments with regards to our grab-and-go breakfast will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Clean and friendly
Business response:
Darren, thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Overnight stay Everything seems to require additional requests , cutlery, crockery, hairdryer etc.
Business response:
Lorraine, thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates this without fail going ahead. Counting on your ki... read more
Nice and spacious for me, quiet, and the staff was very friendly, and also very quiet to get my work done.
Business response:
Charles, thank you for evaluating your stay with us. We’re glad to know you liked your comfortable room and that you were impressed with the service you received from our staff. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Camilla, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
The hotel is not friendly to disabled/handicapped people. The main entrance has steps to get to every floor, there is an additional entrance for the first floor but only one handicapped accessible room. They have no trolleys or any kind of equipment to roll your luggage to your room. The woman who checked me in was flat out rude when explaining that the hotel doesn't have any assistance equipment. The only bright spot was the woman who checked me out. She was apologetic when I complained about the lack of accessiblity issues... read more
Business response:
Roger, thank you for choosing our hotel for your stay. We are very sorry as our facilities were not up to your expectations and for the poor service you received from one of our associates. We will use your feedback as a training tool as it will help us to improve our service moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Mediocre The main overhead light in my room wasn't working upon entering the room. The sheets were clean, but very worn with pill balls all over them. I also got a knock on my door at 8:45am asking if I would be checking out at 11 or extending my stay. I booked one night, so that's obviously all I needed. If someone needed extended time, I'm sure they would be in contact with the front desk to arrange it. That whole scenario was very odd and off putting. In terms of just the room, I'd say it was what you would expect given t... read more
Business response:
Megan, thank you for choosing our hotel for your lodging needs. It is certainly disappointing to know about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.