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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location to get to my destination (class). No frills but adequate. Friendly, polite staff. Recommended!
Business response:
Thomas, thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay. We are glad you liked our friendly service, and our location was perfect for your needs. Thank you again for recommending us to future guests, and we look forward to welcoming you back. Sincerely, Hotel Management
Good place to stop in and sleep. It’s not a new hotel but it’s clean and everyone was friendly.
Business response:
Wendy, it is a pleasure to read about your wonderful stay at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience, and we will share your flattering compliments with our team. Thank you for leaving your comments, and we hope to welcome you back the next time you are visiting our area. Sincerely, Hotel Management
No elevators all steps. Had to change room to a pet room on first floor. The room didn’t look like it did that was shown on there web site. The breakfast was grab n go. The web site made it look like a regular breakfast. Was little disappointed of the whole room plus tv had no good station. Will I book it again probably not
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have a second chance to redeem ourselves. Sincerely, Hotel Management
Run Dirty sheets on bed. Check in clerk had to come up and change sheets from previous guest. Terrible sleeping mattress
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you for your patience and forgiveness. Travel safe. Sincerely, Hotel Management
Will not stay again Overpriced and no choice of breakfast.
Business response:
Lucinda, thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
The room smelled like cigarette smoke, as well as the hallway and the "common space".
Business response:
Thank you for staying with us. We apologize for the smoke odor you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Thanks again, and we hope to host you again in the future so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.