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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gentleman at front desk was polite,courteous and helpful.
Business response:
Dear Chris, Thank you for selecting Extended Stay America for your recent accommodation and for sharing your post with fellow travelers. We are glad you enjoyed your stay and appreciate your recognition of the service provided by our front desk associate. We will relay your compliments to him and look forward to welcoming you back for another memorable stay. Sincerely,Hotel Management
Enjoyed my stay. Thank you.
We liked the kitchen and the room was ok. The bed was very hard and the amenities were minimal. The staff were very nice and helpful.
Business response:
Dear Kristi, Thank you for your feedback. We're pleased you liked the kitchen and found our staff nice and helpful. We apologize for any discomfort caused by the bed and the minimal amenities. Your comments are valuable to us, and we will consider them as we work to enhance our guest experience. We hope you will consider staying with us again in the future, allowing us the opportunity to provide a more comfortable and satisfying stay.Sincerely,Hotel Management
Very dated hotel. Just not a chain I would come back to.
Business response:
Dear Margaret, Thank you for choosing our hotel and taking the time to share your feedback. We always strive to exceed our guests' expectations, so we apologize for any inconvenience or disappointment you experienced during your time with us. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
The good, quiet, clean, great staff. The bad, no elevator. We only stayed two days, but if you're were staying a longer time. The full kitchen in the room would be fantastic.
Business response:
Dear Todd, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay, and we appreciate all of your feedback. It was a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
Todo bien
Not much to like about this place other than the staff was friendly and helpful. Outdated facility that's definitely past it's prime. Sketchy people hanging out drinking in the parking lot at all hours. The bed was so lumpy and uncomfortable that we could barely sleep. Room smelled heavily of cologne that must have been used to cover up the underlying smell of cigarette smoke. The refrigerator suddenly started making sounds like a semi truck in the middle of the night- so bad that I had to get up to unplug it. Heater/ AC uni... read more
Business response:
Dear James, It was disappointing to read your comments about your stay at our hotel. We sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We understand that no explanation can change your recent experience. Still, please be assured that we will take appropriate ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.