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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I could give this place a zero I would. When I say this place was a let down, I REALLY mean it was a let down. It smelled horrible, was dirty, and I saw bugs in the rooms. When I brought up this concern, and told them I'd be going to another hotel, I was told they wouldn't refund any of my money. I prepaid and had booked two rooms for 8 nights. They didn't even want to hear my concerns. My shoes stuck to the stairs in the hallway they were so gross. Then as soon as we walked into the first room the smell was so bad we wer... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re very sorry to hear that your stay fell far below expectations. A clean and welcoming environment is something every guest deserves, and we regret that we did not deliver this during your visit. We understand the importance of feeling comfortable and respected when concerns are brought to our attention. We are addressing your feedback with our team to ensure that situations like this are handled with greater care and responsiveness. We appreciate the op... read more
I won’t blame the staff. They were as helpful as they could be. There are no carts to help with bringing in luggage. Although this stay should accommodate your own cooking, there was no coffee pot, kitchen utensils, tools, plates, etc. Bathroom floor was dirty, and the hotel smells like tobacco. This is NOT wear I want to stray following a really long travel day.
Business response:
Dear Guest, We are sorry to hear your stay did not meet expectations. While we appreciate your acknowledgment of our staff’s efforts, we regret the inconvenience caused by the lack of amenities, cleanliness issues, and overall condition of the property. Your feedback is valuable and will be used to guide necessary improvements. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
I liked the location because there is a lot of places close by. I didnt like that the room apparently wasnt clean well, not only did it smell like fish but we also found 3 items that were left in the room by other guest.
Business response:
Dear Guest, Thank you for your feedback. We’re pleased to know the location was convenient for you, though we sincerely apologize that the room did not meet our expected standards of cleanliness and comfort. Your comments have been shared with our housekeeping team to ensure more thorough preparation of guest rooms. We appreciate your understanding and hope to provide a noticeably better experience during your next visit.Sincerely,Hotel Management
Friendly staff checked us in. Room was clean and comfortable. Well priced.
Business response:
Dear Guest, Thank you for your lovely feedback! We’re glad you had a smooth check-in experience and found your room clean, comfortable, and of great value. It truly means a lot to us when our guests take the time to share their positive experiences. We’ll surely pass along your kind words to our front desk team. They will be thrilled to know they made a great impression! We hope to have the pleasure of welcoming you back again to Extended Stay America.Sincerely,Hotel Management
Cincy Bad smell and tubs backed up
Business response:
Dear Guest, Thank you for sharing your reviews. We are sorry to hear about the issues during your stay. We do not want our guests to feel this about our hotel and the services. Thank you for bringing this to our attention. Our maintenance and housekeeping team is already at work to review and check problems and address them. We'll use your feedback to prevent similar issues in the future.Please stay with us again the next time you are in the city.Sincerely,Hotel Management
Check-in was nice. Rikki is really friendly, and that made the process wonderful. The area has a lot of food nearby. The hotel itself is a little old, and the furniture is outdated. But the bathroom and bed are clean, so yay.
Nice stay , Nice environment , quiet. overall nice. i would stay again.
Business response:
Dear Guest, We are pleased to learn that your experience during your stay met your expectations. Our commitment is to ensure our guests feel comfortable and at home. We sincerely appreciate your generous feedback and compliments. It has been our honor to host you at Extended Stay America, and we value being your preferred choice whenever you are in the area.Sincerely,Hotel Management
The front desk staff were awesome. Room was comfortable and dog friendly. Convenient to walk pets.
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.