Extended Stay America - Cincinnati - Fairfield

Business response:

Dear Pedro, Thank you for your review of our hotel. We hope your overall stay was satisfactory, and we also appreciate learning the things that could amplify your stay. We apologize for any inconvenience our lack of room service option caused. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. We sin... read more

Business response:

Dear Amy, Thank you for taking the time to share your experience. We regret to hear that the comfort of the sofa bed did not meet your expectations. Your feedback is valuable, and we will consider this to ensure a more comfortable experience for future stays. Regarding the absence of an elevator and the size of the breakfast area, we understand how these aspects may have impacted your stay, and we appreciate your understanding. We are committed to providing a pleasant experience and will take your comments into account to ma... read more

Business response:

Dear Melissa, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more