Extended Stay America - Cincinnati - Fairfield

Business response:

Dear Kalyana, Thank you for bringing this to our attention. We deeply apologize for the poor customer service you experienced and the delay you faced. This is not the level of service we strive to provide, and we are reviewing our procedures to ensure such issues are addressed promptly. Your feedback is valuable in helping us improve. We hope you will consider giving us another chance to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Shetona, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Donna, Thank you for reviewing your stay with us at Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they played a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management 

Business response:

Dear Mary, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. We... read more