This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loved having our own little apartment. With the option to cook.
Business response:
Dear Kathy, Thank you for reviewing your stay at Extended Stay America. Our guests' comfort is important to us, and we are glad your room had all of the amenities you were looking for. Thank you again for your kind words and recommendation. We look forward to your next visit.Sincerely,Hotel Management
Staff is great property is above average. Morning Manager is a fat slop blowhard and a jerk. Guys like these should not be in the hospitality business.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Checked in after 12:00 am and was told my reservation was “audited” after midnight through their system so my reservation was canceled without a refund. They later told Expedia that they would give me paper work to refund if I go to see their manager in the morning after 6:00 am. I was homeless and slept in the parking lot in my car all night. The morning manager angrily told me there will be no refunds because I was a no show before 12:00 am and their policy is to automatically cancel reservations after midnight. I asked hi... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Great
Business response:
Dear Candace, We appreciate your selection of Extended Stay America for your recent visit to the city. Receiving acknowledgment for surpassing expectations is always rewarding, and we are pleased that you enjoyed your stay. It was our honor to host you, and we look forward to the opportunity to welcome you again in the near future.Sincerely,Hotel Management
Very nice
The pull out sofa bed had bloody sheets and the staff was rude
Business response:
Dear Johnnie, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
The property was dated and dingy looking internet was not working properly. We complined several times to the front desk and nothing was done even though they said they would fix it. Front desk service was not readily available. Breakfast was horrible, they could at least privide complimentary coffee all day. The police were called to the propert. It's just a shady place.
Business response:
Dear Monica, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Nice staff
Checked in and left the property within 30min the facility is essentially a crack house and there was cops there all night
Business response:
Dear Frederick, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. The situation you described is completely unacceptable and not representative of the environment we strive to maintain. Your safety and comfort are our top priorities, and we are taking immediate action to address these serious concerns with our security team. We understand the impact this had on your stay and are committed to making improvements. W... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.