This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Nothing, probably the worst hotel I have stayed in. Unfortunately there was nothing available so had to pick this.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
As we were parking, there was a group of people drinking beer outside under a tree. We were towing a small trailer and was difficult for us to find parking. The room was "ok". Kitchen appliances and counter appear pretty dated. The vinyl floors were very "sticky" and there was no hand, to which we front desk staff stated they were out of soap...really?!? Website showed a nice breakfast bar but in reality they have a coffee stand with some pre-packaged muffins. We overheard housekeeping staff complaining about having to clean... read more
Business response:
David, thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Manag... read more
Didn’t receive any housekeeping for a 2 night stay... hallway smelled of someone cooking fish
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We are grateful for the feedback you provided and we hope you will stay with us again ... read more
Spend a little more and get a lot more. Slow response from clerk checking in. No ice makers. Very hard mattresses . Lesson learned
Business response:
Robert, thank you for your review. We are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We are also sorry for your disappointment with lack of ice maker and that you did not find your bed comfortable. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
100% gross, dirty, and totally misrepresented
Business response:
Matthew, please accept our apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.