Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Thank you for staying with us. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management 

Business response:

First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve and hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management 

Business response:

Kenneth, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to the connectivity issues you experienced. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to be more diligent with our efforts moving forward. We hope you will give us a chance to ... read more

Business response:

Thank you for being our guest and for sharing your feedback. We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the odor compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Mckinzy, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thanks for choosing our hotel. We are sorry for the odor issue you experienced during your stay. Your feedback in regards to cleanliness has been discussed with our housekeeping team to be more diligent with their efforts. We hope to host you back soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Mohammed, we are sorry for the unpleasant stay you had with us. Please know to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, we serve grab-and-go complimentary breakfast. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management