Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Jen, thank you for your review. We are truly sorry for not meeting your expectations with our hospitality and for not providing you with the stress-free stay you deserve. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We are working with our front desk team to make sure we do not repeat what you experienced. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way... read more

Business response:

Jacob, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your experience at Extended Stay America. Our team is dedicated to providing outstanding service to our guests, and we are delighted to know we made such a good impression. However, we are sorry for the trouble you had with the internet connectivity. Thank you for staying with us. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were impressed with the service you received from our associates and that you loved your well-appointed room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Debbie, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your gracious rating. We are sorry for the difficulties you encountered. However, we are glad you had an overall wonderful experience. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management