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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The breakfast was minimal. Coffee, instant oatmeal, granola bars.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Access to the highway, grab and go breakfast bar was a unique idea
Business response:
Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our accessible location and the convenience of having a grab-and-go breakfast. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
The room was spacious with a kitchenette. The breakfast was not a breakfast at all but a snack bar.
Business response:
Thank you for being our guest. We are pleased you liked the spaciousness of our room along with a fully-equipped kitchen, but we are sorry for not meeting your expectations with our breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
It's minutes to the airport and all kinds of restaurants, shopping, and local attractions. The staff is very friendly and accommodating.
Business response:
Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. We believe our excellent service and convenient location make us a great choice when visiting this city. It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our area. Sincerely, Hotel Management
There was a bad odor in the hallways and in my room. There was also a knocking sound in the walls (pipes) that kept me awake. The breakfast bar was less than disappointing. Some days there were no muffins and the granola bars were small and squished. That was all there was.
Business response:
Thank you for being our guest. We apologize for your disappointment with our breakfast offerings and for the odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We are also sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.