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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Good location, poor food, and cleanliness (elevator, lobby, rooms) was average or below. Vague damp stickiness on everything from doorknobs to sheets, and we never did identify the smell. Check in and out was quick and painless.
Business response:
Thank you for reviewing your stay. We're glad to know our location was ideal for you and that you were pleased with the service provided by our front desk associates. However, we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely... read more
The hotel is close to the interstate. It has been updated, so the rooms look pretty good, but there was a musty smell in the bathroom. They only have one person on a night, who must have a lot to do in the back....this makes it hard to get their attention to check out. They need a bell or something!
Business response:
Fufe, thank you for sharing your feedback. Although you liked our convenient location and that you had an overall pleasant stay, we apologize for the inconvenience you had due to the odor issue and the latency in the service levels. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Staff was friendly, room was clean. There wasn't an ice machine but did have ice trays in the refrigerator's freezer. Had kitchenette, bring your own kitchen equipment, utensils, etc. There were no complimentary bathroom toiletries.
Business response:
Vicki, thank you for your review of our recent stay. We are glad you had an overall great stay, and you liked our suites, kitchen amenities, and services. Please know, the bath amenities and kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We appreciate your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Staff was wonderful - very friendly and informative! The room was clean. Bed was hard as a rock and uncomfortable. No hair dryer. Didn’t stay for breakfast, so no opinion. Elevator was dirty and kind of scary. Parking plentiful & well-lighted. Picked this place because it was cheap & all I really needed was a bed for the night. You get what you pay for.
Business response:
Aleta, thank you for choosing to stay with us. We are glad you liked our friendly staff, clean rooms and also you found us to be a great value. However, we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We also apologize for your disappointment with the elevator. We appreciate your feedback and hope to be your hotel of choice whenever you are in the city. Sincerely, Hotel Ma... read more
Floor was sticky in the entrance and bathroom and shower curtain was sour smelling. The room was clean.
Business response:
Thank you for the review. Although you had an overall comfortable stay, we are sorry for the odor and cleanliness issues you encountered in the bathroom. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will give us a chance to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.