Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Thank you for the nice feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-kept property and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback with us. Although you found our property to be well-kept, we are sorry for the odor issue you encountered in your room. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the Florence area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It was a pleasure knowing you had a great night’s sleep in your cozy bed and that you were happy with the service provided by our team. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that our ideal location was the highlight of your entire stay. Your comments are highly appreciated, and we look forward to serving you and your boyfriend again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments online regarding your visit to Extended Stay America. It is a delight to know you liked your well-maintained room and that you had a relaxing stay with us. However, we regret your dissatisfaction regarding the television channels. We appreciate you for being our guest, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for your disappointment with the housekeeping policy and with the lack of ice machine. Kindly note, our fully equipped kitchens with a full-size refrigerator has ice trays for your convenience. Please know our top priority is the safety and security of our guests. Our Security team is reliable and well trained. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We value your comments and hope to have another chance to... read more

Business response:

Michael, thank you for your review of your recent visit at Extended Stay America. We are glad you had an overall great stay, liked our friendly staff and peaceful environment. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management