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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Very difficult to find, Google maps had us going everywhere. The outside of the hotel looks like a prison. We arrived at 5:00 no workers to be found at the front desk, we had to use a phone to call the front desk so maybe someone would hear it and come in which they did. The check in lady was really nice. We got into the elevator to go to our room on the 4th floor and it smelt so bad we had to hold our breathe and started gagging. When we got to out floor it still smelt awful as well and our room didn't smell any better. We ... read more
Business response:
Thank you for sharing your detailed evaluation with us. We apologize for the impact the odor issue had on your stay. Your feedback for the smell has been shared with the housekeeping team to do a deep cleaning of our property. Please accept our apologies for the maintenance issue in your room. Our team is advised to inspect the HVAC unit and rectify the errors. We are sorry for the malfunction with the key card and regret your dissatisfaction with our grab-and-go breakfast. Your concern about the breakfast specifics will hel... read more
I liked every thing except long walk to room from elevator
Business response:
Thank you for the 4-star review of Extended Stay America. We are delighted to know you liked our offerings and that you had a great stay at our well-maintained property. However, we regret any inconvenience caused to you. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
It was good
Business response:
Thank you for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Great Very clean room
Business response:
Jayla, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Very friendly staff. Close proximity to shops and restaurants.
Business response:
Thank you for reviewing your recent visit at Extended Stay America. We are delighted to hear you had a great stay, liked our friendly staff, and our location close to a variety of restaurants and shopping was perfect for your needs. We appreciate you being our guest and look forward to hosting you again soon. Sincerely, Hotel Management
Like the interior of room and beds comfortable. We will stay there again!
Business response:
Thank you for taking the time to review your recent stay at Extended Stay America. We are so glad you loved our comfortable beds and got a great night's sleep. We hope to have another chance to welcome you back in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.