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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Room was nice but no tv service television/cable was iut
Business response:
Thank you for staying with us and providing your feedback. Although you liked your comfortable suite, we apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We do appreciate you selecting our hotel for your stay, and we hope you will visit us again soon. Sincerely, Hotel Management
We were not informed prior to that stay that our rooms had been changed from a King size bed to two full size beds due to hotel changes. And we were not able to watch TV at all in the morning or evening due to a hotel outage they didn’t have fixed.
Business response:
Thank you for being our guest. We are sorry for not being able to inform you about the reservation issue and that you could not make use of the television. Your feedback has been shared with the appropriate teams to be more diligent going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Loudest alarm clock of my life. This was my second, consecutive, Sunday staying here. Both days someone decides to pull the fire alarm, so all guests were rushed outside to await the all clear to go back inside from the fire department.
Business response:
We offer our apologies for the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. This situation is being inquired to see where we can make improvements. Please consider a return visit to our hotel, so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Nice size room with kitchenette. Have to request items for using the kitchen. No hair dryer in bathroom! It was fine for one night at a good price.
Business response:
Thank you for choosing us on your trip to our city. We are glad you liked the spaciousness of your fully-equipped room and that you had a relaxing stay with us. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Just a place to sleep, condition was ok and location was excellent.
Business response:
Thank you for choosing Extended Stay America. We're glad to know our location worked well for you and that you had a pleasant time while you were here. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Chris at the front desk was very helpful with questions about the area
Business response:
Robert, thank you for taking the time to review your stay at Extended Stay America. Chris is a valued member of our team, so it is no surprise he took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to him. We appreciate your review and look forward to having you stay with us again. Sincerely, Hotel Management
We were pleased with the check in. The room fulfilled our needs and expectations. Housekeeping was good to excellent. The room was clean and comfortable. We requested dishes and utensils and we were provided with what we needed. There was no automatic door opener so entry was not easily accessible for folks with walkers, wheelchairs or canes. Overall we would certainly consider coming back to stay at this property and would recommend it to others who are not mobility impaired.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you were impressed with the service provided by our excellent associates and that you had a pleasant experience while you were here. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
The property is beautiful and the room was very nice. The "breakfast" was rather disappointing.
Business response:
Thank you for selecting Extended Stay America. It is a delight to know you liked our modern property and that you had a relaxing stay in your room. However, we regret our breakfast was not up to your expectations. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.