Extended Stay America - Cincinnati - Florence - Turfway Rd.

Anonymous 

on Expedia

6 years ago

Disappointing Inappropriate to continue to book customers on any floor but 1 if your elevator is nonfunctional!! Did not feel they truly cared at front desk , they stated sorry, your room on 4th floor, again not heartfelt by any means . When checked out still no one there working on elevator! Poor way to run business, very disappointed. However, bed, room comfortable , safe area. 

Anonymous 

on Expedia

6 years ago

It was simple but appropriate to rest. The staff was helpful. I have no complaints of any kind. 

Elizabeth 

on Expedia

6 years ago

Good but stiff Everything was good except the bed. The bed was very hard. The pillows flattened as you laid on the.. 

Anonymous 

on Expedia

6 years ago

The property Smelled old. And the elevator didn't work 

Anonymous 

on Expedia

6 years ago

Decent extended stay if everything is OK Extended Stay was at a very convenient location, the local area had shops and restaurants, so great there. I liked the convenience of a kitchenette but didn't realize no dishes were provided, so we had to go out and buy some. It is supposed to be a smoke-free hotel but we are very sensitive to smoke and could detect a smoky smell in the bathroom like someone had smoked in there. Also, the elevator broke right after we arrived and we were on the 3rd floor with a lot of stuff, so that w... read more