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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly, room was clean. There wasn't an ice machine but did have ice trays in the refrigerator's freezer. Had kitchenette, bring your own kitchen equipment, utensils, etc. There were no complimentary bathroom toiletries.
Business response:
Vicki, thank you for your review of our recent stay. We are glad you had an overall great stay, and you liked our suites, kitchen amenities, and services. Please know, the bath amenities and kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We appreciate your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Staff was wonderful - very friendly and informative! The room was clean. Bed was hard as a rock and uncomfortable. No hair dryer. Didn’t stay for breakfast, so no opinion. Elevator was dirty and kind of scary. Parking plentiful & well-lighted. Picked this place because it was cheap & all I really needed was a bed for the night. You get what you pay for.
Business response:
Aleta, thank you for choosing to stay with us. We are glad you liked our friendly staff, clean rooms and also you found us to be a great value. However, we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We also apologize for your disappointment with the elevator. We appreciate your feedback and hope to be your hotel of choice whenever you are in the city. Sincerely, Hotel Ma... read more
Floor was sticky in the entrance and bathroom and shower curtain was sour smelling. The room was clean.
Business response:
Thank you for the review. Although you had an overall comfortable stay, we are sorry for the odor and cleanliness issues you encountered in the bathroom. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will give us a chance to make it up to you in the future. Sincerely, Hotel Management
Would stay again Staff was friendly and room was clean. Location was easy access and close to food and shopping. Only complaint was the bathroom was small. Door close to toilet.
Business response:
Alan, thanks for being our guest at Extended Stay America. It is delightful to know you appreciated our convenient location and spacious rooms, as well as our friendly service. We appreciate your business and hope you will choose to stay with us again the next time your travel brings you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.