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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I like the location it was only a 10 minute ride to Paul Brown Stadium. I didn't like that it didn't have automatic doors !!! It was hard holding doors while pulling luggage!! If a handicap person booked this hotel it would be hard for them to come in and out by their self. My room was very nice loved the color scheme and the mini kitchen in the room. I also didn't like housekeeping was only available if you stayed 8 doors or more less then that you had to pay for service.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are happy you liked our location close to paul brown stadium and excellent accommodations. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We are happy to provide this service to you at a minimal fee. Your comments have been noted, and we hope to welcome you back again soon. Sincerely, Hotel Management
Clean. Looks remodeled in last 5-10 years. Near freeway hear some traffic at night. Only muffin, granola bar or oatmeal snack breakfast. No new towels after the first set for a 3 night stay.
Business response:
Thank you for staying with us at Extended Stay America. We are glad you loved our well-maintained property and had an overall pleasant stay. However, we are sorry for the noise issue you experienced and regret that our breakfast offerings were not appealing to you. Please note, towels can be exchanged at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
My television would not come on and the front desk didnt know how to turn it on.
Business response:
Thank you for sharing your feedback. We are sorry our team could not assist you in making use of the television which led to slight disappointment. Your feedback will help us improve our future guests' experiences. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Clean & comfortable. Nice continental breakfast. Good value. Thanks.😊
Business response:
Thank you for the nice comments about your stay at Extended Stay America. We are glad you enjoyed our well-kept property and that you found us to be a great value. We are also pleased you took advantage of our grab-and-go breakfast offerings and had you had a memorable stay. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Good location, poor food, and cleanliness (elevator, lobby, rooms) was average or below. Vague damp stickiness on everything from doorknobs to sheets, and we never did identify the smell. Check in and out was quick and painless.
Business response:
Thank you for reviewing your stay. We're glad to know our location was ideal for you and that you were pleased with the service provided by our front desk associates. However, we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,354 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.