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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
No elevators
Business response:
Robert, thank you for staying with us and for sharing your comments. We are sorry the lack of elevator service was an inconvenience for you. Please come back to visit us again and request a first-floor room when making your reservation. We will do everything possible to ensure your complete satisfaction. Sincerely, Hotel Management
Business response:
John, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
It was simple but appropriate to rest. The staff was helpful. I have no complaints of any kind.
Business response:
It was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we share your compliments with them. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Business response:
Timothy, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Good but stiff Everything was good except the bed. The bed was very hard. The pillows flattened as you laid on the..
Business response:
Elizabeth, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your review regarding the bedding will be shared with our team so that corrective measure can be taken. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The property Smelled old. And the elevator didn't work
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the elevators has been shared with our maintenance team to review and rectify it immediately. We hope you will consider giving us a chance in the futur... read more
Disappointing Inappropriate to continue to book customers on any floor but 1 if your elevator is nonfunctional!! Did not feel they truly cared at front desk , they stated sorry, your room on 4th floor, again not heartfelt by any means . When checked out still no one there working on elevator! Poor way to run business, very disappointed. However, bed, room comfortable , safe area.
Business response:
Thanks for the feedback. We are happy that you enjoyed your room and the comfort of our beds. However, we apologize for problems with the elevator. Your comments were shared with our engineering department, and the problem has since been corrected. Thank you for your valuable feedback, and taking the time to post a review. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.