This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Smells bad
Business response:
Dear Christopher, Thank you for taking the time to review your stay. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are sorry this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Very bad service
Business response:
Dear Guest, Thank you for being our guest and informing us about your time with us. We genuinely apologize for not delivering the experience you expected. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
We had to put our own sheets to sleep. The bathtub was dirty and area around that place is not good either.. We were driving long distance and had to halt here for overnight stay. It was a mistake to choose this hotel
Business response:
Dear Harish, Thank you for reviewing our hotel. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management
This property was not very clean and had absolutely no amenities. There was no gym, no hair dryer, one tiny bottle of shampoo and no ice. The grab and go breakfast was nothing but a basket of granola bars. The fee for a pet was almost half of the room cost.
Business response:
Dear Chris, Thank you for staying with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Terrible! Hotel and Expedia overbooked. So while I was able to make a reservation, NO rooms were available AND neither will issue a refund. No refund policy is fine if I were to cancel, BUT to “sell” me a reservation and charge my card when no room was available?!?!
Business response:
Dear Dean, Thank you for informing us about the incident. We are sorry for your frustration due to the issues you experienced. Allow our team to investigate this, and we will discuss your comments to ensure this does not happen again. Please let us know if there is anything we can do to improve our services. We hope to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management
Never ever again!!! There was smoking in the room prior to our arrival and when we brought it to their attention, the attendant went straight and put a non refundable on our room. Hotels.com called him immediately and made it all good and the attendant called and said they would refund our money.
Business response:
Dear Rosey, Thank you for being our guest. We are sorry for the experience you had during your time with us. Please accept our apologies for the disruption to your stay caused by the smell of the smoke. Smoking is permitted in some areas, but we apologize if it ever bothers our non-smoking guests. Your feedback is shared with our team to prevent such situations. We will take the necessary steps to ensure this does not occur in the future. Please revisit us.Sincerely,Hotel Management
zero amenities, outdated and in disrepair, poor lighting, dead insect in widow, phone out of order, worst value I've experienced! Staff friendly and understanding, nothing to offer.
Business response:
Dear Steven, Thank you for choosing us. It is a pleasure to learn you had memorable encounters with our staff. However, we regret the housekeeping and maintenance issues that have caused you inconvenience. Thank you for bringing this to our attention, and our team will address it immediately. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.