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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Not good
Business response:
Dear Timothy, Thank you for taking the time to share your comments. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
They had roaches
Business response:
Dear Angela, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest issues you encountered while staying with us. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Hotel Management
service from front desk was great, but as soon and we got to our room there were insects (roaches) on the counter. all we did was open the door we did not even go in. Front desk was very helpful and was able to refund me.
Business response:
Dear Alyssa, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. On a positive note, we are happy that you appreciated the service provided by our front desk associate. We hope you ... read more
Roaches. Cigarette burns. Cleaner came up to the room to clean while we were still in there.
Business response:
Dear Tyler, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
"Won't charge a damage fee!?" Booked for 1 night 8/1/24 Got to the room and tried to get settled in. Tried the tv - no luck. Lights beside the bed wouldn't tun on, and the "main" light by the door flickered so bright when I turned it on I felt like I was in a game show. I went to the front desk to ask if I could switch rooms and was told, "We don't have any other rooms available and since you told us about these issues, we won't charge you a damage fee?" Excuse me? I won't "be charged a damage fee" for things that weren't wo... read more
Business response:
Dear Shawn, Thank you for your valuable feedback. We place great importance on your comfort and convenience, and we sincerely apologize for the inconvenience you encountered during your stay. We take such issues seriously and are dedicated to addressing them with the respective departments to enhance our services and prevent similar occurrences in the future. It is always our intention to provide our esteemed guests with an exceptional experience. Thank you for bringing this to our attention. We hope to welcome you back in t... read more
We had a confirmed reservation, but the hotel didn’t honor it. They said they were overbooked and didn’t have a room for us. They said we had to contact Expedia. They said Expedia should have notified us and moved us elsewhere. We contacted Expedia, but they weren’t able to help us. We couldn’t find another hotel. We had to drive home, arriving at 2:30a.m. Very disappointing.
Business response:
Dear Susan, Thank you for your feedback. We are deeply sorry for the inconvenience you experienced with your reservation and for not honoring your booking. This is not the level of service we strive to provide, and we regret the frustration caused. We are addressing this issue with our team to prevent future occurrences. We appreciate your patience and hope to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.