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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
We checked in at 1:30am and the lady working the desk at the time. Was extremely rude to us and another woman checking in. She was very snippy when we couldn’t get in because the door was locked and she told us very snotty to use our room key which we obviously didn’t have one. So she rolled her eyes and rudely asked the other woman she was dealing with to let us in. She was just very rude and snotty the entire check in. The woman at the counter the next morning at check out was much friendlier.
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
Likes: the room was nice, quiet, close to a lot of restaurants, etc. Dislikes: the elevator was broken (we had a handicapped family member with us), reserved 2 king rooms/only got one king room/one queen room, no hangers in the closet, could not use the tub - only the shower feature worked, no blow dryer, I would not call what they served "breakfast" (oatmeal) and the second day they were out of coffee - just wish they would advertise this better-very misleading
Business response:
Thank you for staying at our hotel. Although you liked our location, we are sorry for the reservation issue you encountered and regret the disappointment you had with our in-room-amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own amenities. Therefore, items such as hairdryers are available and complimentary at the front desk at any time. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders t... read more
elevator out of order elevator was not working, we had to walk up to 4th floor.
Business response:
Thank you for your review. We apologize for the inconvenience you had due to the elevator. Please be assured that we have discussed your feedback with the concerned team in an effort to tackle such situations more diligently in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Room was on the fourth floor elevators been out of service for four weeks. Breakfast was coffee and soggy muffins.
Business response:
Lawrence, we are happy that you enjoyed your overall stay with us. We apologize for problems with the elevator. Your comments were shared with our engineering department, and the problem has since been corrected. Thank you for your valuable feedback, and taking the time to post a review. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, Hotel Management
I did not like anything about this property they had no breakfast and a broken elevator
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Your review regarding the elevator will be shared with our team so that corrective measure can be taken Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Just an average place. nothing special about. Not a place I would stay for any length of time.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
It was old and outdated. Continental breakfast was coffee and granola bars. Would not go back there again.
Business response:
Thank you for reviewing your stay. We are sorry our hotel did not meet your expectations and regret our grab-and-go breakfast offerings were not to your liking. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. We hope you will choose us again so that we can provide you with a much better stay. Sincerely, Hotel Management
.will not stay at ome anyware it was a bed beg room.the next room take 1 hr to clean. then the room was not clean. and shower . could not take floor so sicky. got 2 hrs of sleep. wast of my money. i should sleep in my car.
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,770 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.