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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
First, I want to say the staff was excellent - so friendly and did their best to try to fix the problems e encountered. Check-in was easy and pleasant. Unfortunately, those are the only positives. The property itself was terrible The floors in the hallway looked like they hadn't been vacuumed in weeks. Our ice trays - the only way to get ice - had a large black hair in it. And when we turned on the heater in the room, the room was flooded with the overwhelming smell of ammonia. It smelled like a cat had peed down the heater ... read more
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. On a positiv... read more
Very noisy freeway noise jake brake noise all night. Must have been elephants stomping around on floor above me all night. Literally no sleep.
Business response:
Jay, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Never again... Extremely noisy on the highway side. Queen bed was the size of a double. No remote control in room. Some lights didn’t work and one light was not fastened completely to the ceiling. I would never stay here again and definitely wouldn’t pay over $50 for a room here.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had in your room. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We are also sorry your rest was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The room was dirty. TV and phone was not working.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
No pool/hot tub, no breakfast, no ice machine and tv didn’t work
Business response:
Thank you for choosing our hotel. We are sorry our hotel did not meet your expectations and regret the disappointing stay you had. Please know, we have a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Manageme... read more
The bed was stiff and unable to sleep on. Check in process for a prepaid room was a struggle
Business response:
Thank you for taking the time to review our hotel. We are disappointed we failed to meet 100% of your expectations. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy. We appreciate your feedback about our bedding as well as check-in process and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon for a much better experience. Sincerely, Hotel Management
Staff was very polite, courteous and professional, however The facility NEEDS UPDATING and cleaning! Used bandaid stuck to bottom of bath trashcan, plastic fork and straw under table from previous guest, right side curtain hanging off rod, window screen leaning against wall under shelf... can’t call it a closet.... but I guess when you need a hotel last minute for a funeral and there’s a big Jazzfest in town... there’s not much left, but totally not worth $130./night plus tax etc. we had 3 rooms on the 4th floor, so thankful... read more
Business response:
Thank you for staying with us during your visit. It was disheartening to read your review regarding issues with our housekeeping. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Your concerns regarding the maintenance issue will be share to fix it immediately. We are sorry for this unpleasant experience and the inconvenience caused. We would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Manag... read more
Not good sorry Not good, specially if you pay$100.00 for night and have to pay $5.00 extra for clean your room, pick your clean towels in reception and everything, I come tired from working 14 hours, driving, etc I don’t want clean my bed, my towels, look for soap, shampoo, etc, next time I pay a cheaper hotel like motel 8, fortunately they clean your room for you with not extra charge.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable, and well-maintained hotel with a friendly staff at a good value. Thank you again for staying with us, an... read more
A painful experience There's no way to be worst! The drain of the bath was clogged. I asked the guy at the reception for some help. He was very unhelpful and quite arrogant. He refused any help and denied give me another room. The room was unbearable dirty. They didn't do the room (no change towels). The cook and the microwave were terribly dirty. The girls at the reception work in a appropriate way; that guy ... OMG ! what hateful behavior!
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will reconsider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.