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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked We never were able to check into our hotel. You overbooked our reservation. It was an awful experience we couldn't find a hotel anywhere. The person at the front desk was visibly annoyed. I have never had this experience before and was very disappointed.
Business response:
Dear Stacy, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please know that we take this matter seriously, and we are actively reviewing these concerns to minimize the chances of such incidents happening again in the future.Sincerely,Hotel Management
Terrible customer service and awful hotel. Avoid at all costs
Business response:
Dear Kevin, Please accept our apologies for any disappointment you felt during your stay. Delivering exceptional customer service to all our guests is paramount and a source of pride. Therefore, we are genuinely sorry to learn that this was not your experience. Your feedback is valuable to us, and we have shared it with our entire team to enhance our ability to serve you better in the future. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Hotel was overbooked so refused my check in. Turned away with no remediation. Expedia was horrible in regard to providing options and it took way too long on the phone to get to the point that they had few options for our stay. We ended up just rebooking ourselves at another hotel. Not happy.
Business response:
Dear Steven, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
I checked in in the office and paid with my credit card. When I went to the room, it was not cleaned,beds weren't made and another person's belongings were still.in the room. The front desk could not give me another room. They had another one which would bean upgrade but asked me to pay additional funds. I asked to speak to the manager and was told she was the only employee there. She finally called the manager. He agreed to refund my money and I was able to get a room somewhere else. I still haven received my refund.
Business response:
Dear Theresa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.