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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mal trato Había reservado en este hotel y me dijeron que estaban llenas las habitaciones, me dejaron en la calle
Business response:
Dear Guido, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the lack of available rooms during your reservation. Ensuring that our guests have a comfortable and seamless experience is our priority, and we regret any inconvenience or disappointment you experienced as a result. Your feedback will be reviewed with our team to ensure that similar situations are handled more effectively in the future. We appreciate your understanding and hope to have the opportunity to w... read more
Overbooked We never were able to check into our hotel. You overbooked our reservation. It was an awful experience we couldn't find a hotel anywhere. The person at the front desk was visibly annoyed. I have never had this experience before and was very disappointed.
Business response:
Dear Stacy, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please know that we take this matter seriously, and we are actively reviewing these concerns to minimize the chances of such incidents happening again in the future.Sincerely,Hotel Management
Terrible customer service and awful hotel. Avoid at all costs
Business response:
Dear Kevin, Please accept our apologies for any disappointment you felt during your stay. Delivering exceptional customer service to all our guests is paramount and a source of pride. Therefore, we are genuinely sorry to learn that this was not your experience. Your feedback is valuable to us, and we have shared it with our entire team to enhance our ability to serve you better in the future. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Hotel was overbooked so refused my check in. Turned away with no remediation. Expedia was horrible in regard to providing options and it took way too long on the phone to get to the point that they had few options for our stay. We ended up just rebooking ourselves at another hotel. Not happy.
Business response:
Dear Steven, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,697 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.