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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking lot sheer ice. Broke my arm There was a storm over night and the parking lot was sheer ice. No salt or sand had been applied. I was as careful as I could be but I fell beside my car and broke my arm in two places. The gentleman at the desk was not at all helpful and did not offer any help whatsoever. I will never stay at this location again.
Business response:
Dear Rosalind, Thank you for your review of our hotel. We are sorry for the issue that you encountered in the parking area. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to provide you with better service.Sincerely... read more
No check in denied because arrived after midnightb Didn't get to ck in at all because I arrived after midnight and they already had me as a no show I would like a refun
Business response:
Dear Richard, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Get what you pay for ( DOT NOT STAY ) First off, I want to say this is the first time we checked out early and stayed somewhere else due to how bad the rooms were. The time of check in, the worker was nice. It did take like 6 or 8 different key cards to works to find one that activated. With multiple swipe per card. The room smelled like weed, the floors had peanuts all over luckily we had no peanut allergy),right then I knew the room was not properly cleaned, fridge stunk and it was very hot. I did ask for a different room ... read more
Business response:
Dear James, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps ... read more
Dead body & nightly melees, Horrible environment Loud ruckus all night starting at 11pm every night. Springdale police are always called. I saw them carry out a dead body from a third floor room either 311 or 309. It was horrible. Do Not Stay. I had several stays but opted to pay more to stay somewhere that gave me a safe feeling. Definitely not this extended stay. Do yourself a favor and try any number of other options.
Business response:
Dear Catherine, Thank you for your recent review of our hotel. Please know that we take the security of our guests very seriously, so we appreciate your feedback. Our security team is reliable and well-trained, and we also work very closely with local law enforcement agencies to keep all our guests safe and secure during their stay. Please reach out to us directly for any further assistance. We are very sorry that this occurred during your stay and regret any inconvenience caused. Your feedback is appreciated, and we hope to... read more
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.