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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I lost money at this hotel. I lived on the 3rd floor. I went out to the balcony. They fell into the room and smoked in the room. I didn’t know the other thing. I also deducted my bank card for $266.88. Too bad. Don’t go live.
Disappointing Upon checking in I discovered a huge cobweb in a corner by the window. The furniture was dated and worn. Dont believe the carpet had been cleaned for a long time.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Dirty, smelled sign at check in “ALL GUEST INFO AVAILABLE TO LAW ENFORCEMENT AT ALL TIMES” Thats a first!
I like the young ladies on 1st shift the housekeeping manager and the front desk young lady Ms.Yolanda I think that was her name not sure. And what I didn't like I plead the fifth I have nothing nice to say.
Terrible and disgusting Bed bugs, hooker eyelashes, used condom. I thought I seen it all until I saw this raggedy place nasty and filthy and charged me for a blanket that they misplaced never will I ever stay at an extended stay America again they will deduct money off your credit card even if you did nothing wrong
Staff was very nice. However, there were some interesting stains in my room. On the lamp shade in my room there was weird splatter stains. Not sure what it was, but the joke was that it was blood. Bathroom tub didn’t drain when I took a shower. There were men outside in the parking lot tailgating (at 11 pm??) and when we walked by they were cat calling myself and my friends, not a safe experience at all. You would think management wouldn’t allow this. I was there for one night so it wasn’t too terrible. Just kind of mad that... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. We hope you will stay with us again so we can provide you with the great experience you deserve. Sincerely, Hotel Management
Never staying here again. The room was to small. The beds were as hard as rocks. The bathroom was so small. If you're even the slightest closterphobic, you'd have been in a panic. The front door leaked so much air that our room was cold even with the heater on. One of the kitchen / office chairs were broken. Bed sheets had a stain on them. See pics. Since all we did was sleep in the room, it wasn't the best stay because the beds were like rocks and the sheets were stained. We had a horrible stay.
Business response:
Linda, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Larosa, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.