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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Simple it’s nasty. Roaches.
Business response:
Thank you for letting us know. We take this very seriously.
Roaches. No hot water after 9:00.p.m. Water pressure in the shower was inadequate. No responsive front desk personnel. Management did not respond to request when asked.
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Business response:
We appreciate hearing from you.
WoodSprings Guest. Every single WoodSpring I’ve stayed at has been 100% good. Love WoodSpring. But this one was an issue. Very dirty, and not professional.
Business response:
Thank you for allowing us to be your hotel of choice during your travels. We truly appreciate and value your feedback and we are delighted to welcome you back every time you’re able to visit. We are so sorry for the negative experiences you had during this stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
My room was invested with roaches they were in the bed on the walls and all over the kitchen
Business response:
We take this very seriously. Thank you for letting us know.
Horrible rude staff. Room was dirty, and smelled horrible. Asked to be moved, but staff refused. They offered to spray room with fabreeze
Business response:
There is no excuse for rudeness and I am shocked that you had that experience with any of our staff. Thank you for letting us know how we came across to you, so we can be sure that our usual warm, welcoming, and friendly service shines through.
The gentleman that checked me in was great, he was personable and went above and beyond what is to be expected of him. Now the room was clean but had cockroaches and bed bugs... I woke up with blood on my pillow and upon further inspection I saw numerous bed bugs on the bed. Cockroaches were on the walls and I had a covered danish which I planned to eat for breakfast but was greeted by a roach that beat me to my breakfast.
Business response:
Thank you for this feedback. Seeing an unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback as we can stay on top of this issue. We are so sorry for disappointing you and your family.
Took about 30 mins to check in. The guy at the front desk was extremely slow. Sometimes you should just spend a little more!! Lesson learned. The bed looks more like a full than a queen. Definitely the worst sleep I’ve even had well top 2 for sure! A knocking Noise came from the bathroom the entire night which made it difficult to sleep
Business response:
I'm so sorry to hear about your unsatisfying stay. This is not what we intended for you and hope your future travels are truly wonderful ones.
Business response:
We are sorry you did not enjoy your stay with us and hope you'll give us an opportunity to impress you next time.
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.